HR Case Management Software That Works for HR Teams

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Why HR Helpdesk?

HR HelpDesk is an industry-leading automated HR case management software and call-tracking tool. HR HelpDesk (also called HR Case Management) enables human resources and HR service centers to efficiently manage employees' inquiries and questions – improving HR service delivery, enabling automatic workflows, and tracking cases to closure.

increase employee retention

HR HelpDesk helps organizations improve the employee experience and enable your workforce, contributing to better retention.

Reduce costs

HR HelpDesk streamlines HR's patchwork of vendors, systems, documentation, and platforms, increasing efficiency and reducing costs.

Streamline Access to information

Increase employee access to information so HR can focus its time on adding business value, rather than administrative tasks.

increase employee engagement

Eliminate frustration and improve employee engagement by creating a seamless, intuitive process to give your employees what they need.

Confidential & Private

We help organizations be fully compliant and secure within the increasing landscape of privacy laws, including GDPR, HIPAA, and more.

Powered By AI

HR HelpDesk utilizes artificial intelligence to directly respond to an employee's needs in real-time.

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HR HELPDESK FEATURES

employee support

Employee self-service portal
Machine learning for employee questions
Employee Document Manager
Employee Social Media Reporting
Single Sign-On (SSO) Support
Employee Feedback Survey
Chat (HR to Employee and HR to HR)

Technology

Advanced search and query
Click Tracking
Google Translate
Artificial Intelligence
Aging Utility

case management

Real-time case history
Automatic case assignment
Case Confidentiality
Email > case creation

Design

Customizable workflows
Streamlined HR Interface to your HR, Payroll, and Benefits
Responsive Design

knowledge management

A full knowledge base in FAQs
Embedded Wiki Knowledge Base

cloud

Secure Cloud Hosting
Issue resolution workflow in the cloud

data management

HR Analytics
Ad-Hoc Reporting
Executive Dashboard for HR Users